Media Relations

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The Communications department's mandate is to engage with the community and media through a selection of modern and traditional tools and platforms. Our team prepares in-depth strategies for a wide variety of initiatives and maintains a client-focused approach when addressing both public projects and the unique needs of our bi-provincial city.

Media Relations

Media Relations co-ordinates with media outlets to accommodate interview requests with members of Council and Administration to ensure a consistent, timely and accurate flow of information. At the time of your interview request, please clearly identify what you need assistance with, contact information and deadline. To request an interview, please email Communications or call 780-875-6184, Ext. 2309.

The Media Relations team can only answer queries from members of the media. For other questions, including customer inquiries, please use the contact details as listed on the Contact Us page or call City Hall at 780-875-6184 for assistance.

Community Engagement

Your Voice is a connection point for public engagement opportunities hosted by Council and Administration. By participating in community engagement opportunities such as Your Voice events, public surveys, focus groups, social media discussions and public presentations to Council, you are lending your voice to decisions impacting the community we love.

If you have any questions regarding public consultation within the City of Lloydminster, please contact yourvoice@lloydminster.ca.

Website Services

Communications is responsible for maintaining the City’s website. If you have any questions regarding the website, please contact Communications. To request a website change, complete the Website Request Change Form.

Social Media

We are committed to operating our social media channels effectively to communicate with and engage residents, employees and key stakeholders. Currently, we use Twitter, Facebook, Instagram, LinkedIn and YouTube as our main social media and networking sites.

Facility Accounts

Facebook

Instagram

Twitter

Social Media Guidelines

How we engage

We reserve the right to remove any content, or not respond messages that include any of the following:

Profane language or content;
Content that promotes, fosters or perpetuates discrimination based on race, creed, colour, age, religion, gender, marital status, status regarding public assistance, national origin, physical or mental disability or sexual orientation;
Inappropriate sexual content or links to such content;
Conduct or encouragement of illegal activity;
Information that may tend to compromise the safety or security of the public, public systems or employees of the City;
Personal information or personal health information of others;
Content that violates legal ownership interests of any other party;
Messages for advertising/marketing purposes;
Express political views;
Inaccurate or misleading information;
Commercial endorsements or solicitation;
Violate the bylaws, policies or procedures of the City of Lloydminster;
Materials that are owned/copyrighted by the City of Lloydminster, including but not limited to images, screenshots, video, and any other information unless approved by the Communications department of the City of Lloydminster.

The City of Lloydminster is not responsible for content posted by users. We reserve the right to modify these guidelines at anytime.

Availability

We update and monitor our social media channels during regular business hours (8 a.m. to 5 p.m., Monday to Friday). On occasion, content may be updated outside of our regular business hours to report on events that occur during evenings or weekends, or to report important information. Any messages or questions we receive outside of our regular business hours will be reviewed at the beginning of the next business day.

For time-sensitive requests, please refer to our Staff and Facility Directory or contact City Hall at 780-875-6184. Other feedback and concerns can be submitted online.

At the discretion of the City, communication may be redirected to phone or email. The reasons for this request would include but are not limited to, privacy concerns, relevance or amount of detail required to resolve.

Third-party content

We may retweet, like and share information from third-party accounts that may be of value to our community. Retweets, likes and shares should not be interpreted as an endorsement of the originator or any organization.

Content posted by third parties does not represent the views of the City of Lloydminster. We cannot, and do not, guarantee users privacy on third-party social networking websites, as users are subject to the terms and conditions of the specific application on that website. Users should review and agree to the third-party terms and conditions before participating.

We will not be held responsible for any losses or damages suffered as a result of using third-party social media sites. Those using social media participate at their own risk and for their own benefit, and in doing so, accept that they have no right of action against the City related to such use.

Disclaimer

By engaging on our social media channels, users acknowledge and consent that their comments or messages may become part of the public record and used in official City of Lloydminster documentation. It is at the City of Lloydminster's sole discretion as to which comments or messages will be saved to form part of the City's official business records.

A link between the City's social media channels and any other website does not imply an endorsement or sponsorship by the City of Lloydminster of that website, or the creator of that website.

The City is not responsible for the authenticity or suitability of content posted to its social media channels by other users.

Privacy statement

The City of Lloydminster will adhere to all applicable legislation regarding privacy and freedom of information. We are subject to Saskatchewan’s Local Authority Freedom of Information and Protection of Privacy Act (LA FOIP). The City of Lloydminster considers personal information to be confidential, our policy is to not disclose any personal information gathered online to third parties unless disclosure is required by law, or for the purposes of a criminal investigation.

Questions?

If you have any questions or concerns about our social media guidelines, or how we apply them, please contact us.