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Advanced Metering Infrastructure
The City of Lloydminster Water Services department will be working in conjunction with Neptune Technology Group on the installation of the Advanced Metering Infrastructure (AMI) Water Meter Read System Upgrade Program.

Neptune will be working for the City of Lloydminster to upgrade water meter reading infrastructure in homes and businesses. AMI allows for remote reading, advanced leak detection capabilities and the collection of real time water usage data.

Neptune Technology Group is an approved vendor; the Upgrade Program will commence Monday September 25th, 2017 and will continue until January 2018 or until all systems have been upgraded. Neptune Technology Group will be in contact with residents to make all necessary appointments.

Frequently Asked Questions

Why does my water meter have to be upgraded?

The typical life of a meter is up to 20 years, and they eventually need to be upgraded. Also, advances in metering technology make it easier and more efficient to obtain readings.

Do I have to pay for the water meter?
There is no charge for the water meter or the upgrade of the meter.

Where is my water shut-off valve located?
The water shut-off valve is located where your water service line comes into your home. This is usually in your basement.

Who is responsible for maintaining the meter?
The City is responsible for any future water meter maintenance, provided you, the owner, take reasonable precaution to prevent any damage to it. As with a hydro meter, it is illegal to tamper with the water meter.

Who do I contact in an emergency situation?
For water meter related emergencies, call Neptune at 1-800-667-4387.

How do I know the meter reading is accurate?
The water meters are factory tested and exceed the standards for accuracy set by the American Water Works Association.

How do I recognize my water meter technician?
Every authorized Neptune technician is uniformed and carries identification, including name, picture and ID