Utilities Payments

Paperless Billing

• Paperless billing is when your utility bills are emailed directly to you, rather than receiving a paper copy. Benefits include reducing paper waste, receiving faster notifications, and easy record keeping.
• Sign up here. 

Virtual City Hall

• Virtual City Hall is the City's self-made tool for customers to view, print and pay bills online. The platform provides you with 24/7 access to utility account history and current consumption charges.
• Sign up here. 

• Pay through your Virtual City Hall account using your credit card.
• Pay through your financial institution.
  • Financial institutions use different payee names for the City of Lloydminster. View the payee list here. 
  • When paying through online banking, please do not include the decimal when entering your account number. 
  • Please allow up to 3 business days for payments to be processed.

Pre-Authorized Payment

• Pay through pre-authorized payments and have your utility bill payments automatically withdrawn from your bank account. Withdrawals are processed on the 25^th of the month. You will continue to receive your bill for your records.
• Sign up for pre-authorized debits by submitting a completed agreement form online or by mailing the completed form along with a void cheque to Lloydminster City Hall (Attention: Utility Billing & Payments, 4420-50 Avenue, Lloydminster, AB, T9V 0W2). 

• Payments can be made using credit cards.
• Call 780-875-6184, Ext 2129, Monday to Friday (excluding holidays), 8:30 a.m. to 5 p.m.

In-Person

• Payments can be made at City Hall, Monday to Friday (excluding holidays), 8:30 a.m. to 5 p.m., using cash/cheque, debit, or credit.
• For afterhours payments, a mail slot is available for cheque drop off at the west entrance of City Hall daily from 7 a.m. to 9 p.m.

Mail

• Cheques can be mailed to City Hall (Attention: City Hall Cashier Desk, 4420-50 Avenue, Lloydminster, AB, T9V 0W2).

• Utility bills are due upon receipt.
• Accounts not paid on or before the 25^th of the month will be subject to penalties, charged at 1.5% of the overdue amount.
• If you are having trouble paying your bill, contact Utility Billing & Payments to discuss payment arrangements.
• Customers with overdue accounts are subject to collection activity. This can include:
  • Disconnection of service
  • Transferring outstanding balance to property taxes
  • Placing the account with an external collection agency