Billing and Payments

Home Your City Hall UtilitiesBilling and Payments

What is paperless e-billing?

Paperless e-billing occurs when you receive an emailed version of your bill instead of a paper bill. It contains the same as information as your paper bill and can be viewed, downloaded and saved in a PDF format.

You can still pay your bill a number of different ways, as outlined below.

Paperless e-billing benefits

Fast and easy - fill out a simple utility paperless e-bill form and you're done
Convenience - utility e-statements will be emailed right to your inbox and you can pay it anytime, anywhere
Environmentally friendly
Secure
24/7 access to utility account history and current consumption charges through Virtual City Hall
Reduce paper clutter

Ways to pay

Pay and access your account online

You can pay your utility bills online anytime through Virtual City Hall. Virtual City Hall is the City's self-made tool for customers to view, print and pay bills online. Fill out the Virtual City Hall Form to get started.

Pay by online banking

To pay through your financial institution's online banking, you will need your payee name and water account number. Contact your financial institution to find out your payee name. The most commonly used payee names are: Lloydminster City of - Water; Lloydminster Water; Lloydminster (City) - Water or Lloydminster (City of) Water & Sewer.

When paying via online banking, please do not include the decimal when entering your account number.

Pay by phone

Utilities: Payment can be made via Visa or MasterCard at 780-875-6184, Ext. 2129. Please have your water account information available before calling.

Property taxes: Property tax payments cannot be completed over the phone. Please see the information below under Tax Bill Payments for accepted methods of payment.

After-hours

For after-hours payments, a mail slot is available at the west entrance of City Hall. The mail slot is accessible seven days a week from 7 a.m. to 9 p.m.

Hours of operation

Monday to Friday: 8 a.m. to 5 p.m.

Closed Saturday, Sunday and holidays

Pre-authorized debit

Utilities: To set up pre-authorized debit payments, you must complete a Pre-Authorized Debit Agreement and drop off or mail this form, along with a void cheque, to Lloydminster City Hall.

Property taxes: To set up pre-authorized debit payments, you must complete a Pre-Authorized Debit (PAD) Agreement and drop off or mail this form, along with a void cheque, to Lloydminster City Hall. A completed PAD Agreement, along with a VOID cheque, may be submitted by email, fax, mail or in person at the address located on the bottom of the form.

The PAD Agreement will remain in effect until the City of Lloydminster has received written notification from the property owner of its change or cancellation.

Payment Relief Option Plan

On Monday, April 6, 2020, City Council passed the Payment Relief Option Plan, which will allow residential and non-residential property owners to defer their property taxes and/or utility payments.

Residents and businesses in a position to continue paying their property taxes and utility bills, as usual, are encouraged to do so.

Property Taxes

Lloydminster residential and commercial property owners will have until November 10, 2020, to pay their current property taxes. Tax notices will be issued in May; however, penalties for failure to pay current property taxes will not be applied until November 2020.

Taxpayers enrolled in the pre-authorized debit plan may cancel their ongoing payments and obtain a full refund of their contributions toward their current property taxes. Cancellations must occur before May 8, 2020.

Penalties are still applicable to any taxes in arrears, and all payments made must be applied to taxes in arrears first.

For more information, email taxes@lloydminster.ca.

Utility Payments

Lloydminster utility customers, both residential and commercial, can defer payments for up to 90 days up until September 30, 2020. Invoices will continue to be issued monthly, and any invoice issued before April 1, 2020, is not available for deferment.

During this time, there will be no water disconnections for nonpayment; however, where applicable, outstanding balances will be transferred to property taxes after 180 days.

For more information, email water@lloydminster.ca.

Utility Bill Rates

The City of Lloydminster has recently changed utility invoices to reflect monthly billing.

Review the important changes to your utility invoice

Learn more about how to read your utility invoice, payment options and contact information here.

Garbage and landfill fees

Garbage and landfill Fees: $20/month

Includes:

Waste, organics and blue bag collection services: $16
Waste and organics disposal: $4

Stormwater fee

The rate structure reflects an equitable way to fund Lloydminster's stormwater system. Rates are set based on lot size, with 94% of all properties within the City contributing to the $13/month minimum rate.

Regular Rate
Lot Size (square metres)	Rate ($/month)
Up to 2,000	$13.00
2,001 - 7,000	$20.00
7,001 - 12,000	$130.00
12,001 - 17,000	$195.00
17,001 - 22,000	$260.00
22,001 - 30,000	$325.00
30,001 up	$480.00

Vacant/Undeveloped Rate
Lot Size (square metres)	Rate ($/month)
Up to 2,000	$3.30
2,001 - 7,000	$5.00
7,001 - 12,000	$32.50
12,001 - 17,000	$48.80
17,001 - 22,000	$65.00
22,001 - 30,000	$81.30
30,001 up	$120.00

Water fee

Fees for customers connected to the City of Lloydminster Water Utility:

	Water & Wastewater
	Fixed Fee Monthly Charge
Meter Size	Meter Area	Current Monthly Rate
5/8''	1 x	$18.99
3/4''	1.5 x	$24.48
1''	2.5 x	$47.46
1.5''	6 x	$113.92
2''	10 x	$189.86
3''	23 x	$436.68
4''	41 x	$778.41
6''	92 x	$1,746.68

Variable Fee ($/m3)
Current Rate
*1	$3.60
*2	$3.76

*1 - Up to 30 m3/billing period

*2 - Up to and over 30 m3/billing period (Any bill showing consumption over 30 m3 will be charged at the higher rate for the full amount).

Fees for customers connected to City of Lloydminster Water only service

	Water Only
	Fixed Fee Monthly Charge
Meter Size	Meter Area	Current Monthly Rate
5/8''	1 x	$14.81
3/4''	1.5 x	$22.21
1''	2.5 x	$37.02
1.5''	6 x	$88.85
2''	10 x	$148.09
3''	23 x	$340.60
4''	41 x	$607.16
6''	92 x	$1,362.42

Variable Fee ($/m3)
Current Rate
*1	$3.81
*2	$3.94

*1 - Up to 30 m3/billing period

*2 - Up to and over 30 m3/billing period (Any bill showing consumption over 30 m3 will be charged at the higher rate for the the full amount).

Fees for the purchase of bulk water and for the supply of temporary water service

Bulk Water
Bulk Water ($/m3)
$7.98

Please note, due to COVID-19, the City requires all bulk water payments to be made over the phone by credit card (780-875-6184 Ext. 2129), by cheque and mailed or placed in the City Hall mail slot (4420 50 Ave), or at the bulk water station.

The current rates for these services are provided in Utility Bylaw (26-2016).

Tax Bill Payments

Tax bill payments may be made by cash, cheque, debit or through any of the following methods. Please note, after November 10, 2020, penalties will be applied to outstanding current year property taxes.

Online banking

Property taxes can be paid through online banking.

Find the name of the payee for
your City property taxes for your bank

Pre-authorized debit (PAD) plan agreement

Pre-authorized debit payments are arranged to pre-pay property taxes for the following year. The property taxes have to be paid off for the current year before starting a PAD Agreement. A completed PAD Agreement, along with a VOID cheque, may be submitted by email, fax, mail or in person at the address located on the bottom of the form.

The PAD Agreement will remain in effect until the City of Lloydminster has received written notification from the property owner of its change or cancellation.

To cancel your existing PAD Agreement, please fill out the Cancellation Notice.

Printable Forms

In person

Due to the COVID-19, the City of Lloydminster does not accept in-person payments at this time. Payments by cheque by following the "After Hours" guidelines.

After hours

After-hour payments can be made by submitting a cheque, with the tax roll number included, in the City Hall mail slot.

Through your financial institution

Property owners can also pay their property taxes at their financial institution of choice. The City cannot process credit card payments, however, payments may be made using Plastiq, a third-party service provider.