| What is paperless e-billing? |
| Paperless e-billing occurs when you receive an emailed version of your bill instead of a paper bill. It contains the same as information as your paper bill and can be viewed, downloaded and saved in a PDF format.
You can still pay your bill a number of different ways, as outlined below. |
| Paperless e-billing benefits |
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Ways to pay
| Pay and access your account online | ||||
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You can pay your utility bills online anytime through Virtual City Hall. Virtual City Hall is the City's self-made tool for customers to view, print and pay bills online. Fill out the Virtual City Hall Form to get started. |
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| Pay by online banking | ||||
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To pay through your financial institution's online banking, you will need your payee name and water account number. Contact your financial institution to find out your payee name. The most commonly used payee names are: Lloydminster City of - Water; Lloydminster Water; Lloydminster (City) - Water or Lloydminster (City of) Water & Sewer. When paying via online banking, please do not include the decimal when entering your account number. |
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| Pay by phone | ||||
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Utilities: Payment can be made via Visa or MasterCard at 780-875-6184, Ext. 2129. Please have your water account information available before calling. Property taxes: Property tax payments cannot be completed over the phone. Please see the information below under Tax Bill Payments for accepted methods of payment. |
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| After-hours | ||||
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For after-hours payments, a mail slot is available at the west entrance of City Hall. The mail slot is accessible seven days a week from 7 a.m. to 9 p.m.
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| Pre-authorized debit | ||||
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Utilities: To set up pre-authorized debit payments, you must complete a Pre-Authorized Debit Agreement and drop off or mail this form, along with a void cheque, to Lloydminster City Hall. Property taxes: To set up pre-authorized debit payments, you must complete a Pre-Authorized Debit (PAD) Agreement and drop off or mail this form, along with a void cheque, to Lloydminster City Hall. A completed PAD Agreement, along with a VOID cheque, may be submitted by email, fax, mail or in person at the address located on the bottom of the form. The PAD Agreement will remain in effect until the City of Lloydminster has received written notification from the property owner of its change or cancellation. |
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Payment Relief Option Plan |
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On Monday, April 6, 2020, City Council passed the Payment Relief Option Plan, which will allow residential and non-residential property owners to defer their property taxes and/or utility payments. Residents and businesses in a position to continue paying their property taxes and utility bills, as usual, are encouraged to do so.
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Utility Bill Rates
The City of Lloydminster has recently changed utility invoices to reflect monthly billing.
Review the important changes to your utility invoice
Learn more about how to read your utility invoice, payment options and contact information here.
| Garbage and landfill fees |
| Garbage and landfill Fees: $20/month
Includes:
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| Stormwater fee | ||||||||||||||||||||||||||||||||||||
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The rate structure reflects an equitable way to fund Lloydminster's stormwater system. Rates are set based on lot size, with 94% of all properties within the City contributing to the $13/month minimum rate.
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The current rates for these services are provided in Utility Bylaw (26-2016).
Tax Bill Payments
Tax bill payments may be made by cash, cheque, debit or through any of the following methods. Please note, after November 10, 2020, penalties will be applied to outstanding current year property taxes.
| Online banking |
| Property taxes can be paid through online banking. Find the name of the payee for your City property taxes for your bank |
| Pre-authorized debit (PAD) plan agreement |
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Pre-authorized debit payments are arranged to pre-pay property taxes for the following year. The property taxes have to be paid off for the current year before starting a PAD Agreement. A completed PAD Agreement, along with a VOID cheque, may be submitted by email, fax, mail or in person at the address located on the bottom of the form. The PAD Agreement will remain in effect until the City of Lloydminster has received written notification from the property owner of its change or cancellation. To cancel your existing PAD Agreement, please fill out the Cancellation Notice. Printable Forms |
| In person |
| Due to the COVID-19, the City of Lloydminster does not accept in-person payments at this time. Payments by cheque by following the "After Hours" guidelines. |
| After hours |
| After-hour payments can be made by submitting a cheque, with the tax roll number included, in the City Hall mail slot. |
| Through your financial institution |
| Property owners can also pay their property taxes at their financial institution of choice. The City cannot process credit card payments, however, payments may be made using Plastiq, a third-party service provider. |
| Credit Balance Transfer/Refund Request |
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Property owners may request a transfer or refund of a credit balance on their property tax account using this form. |