Frequently Asked Questions

The following list are commonly asked questions. If your question is not included, please contact Waste Services at the number proceeding the FAQs.

What is the collection schedule?

Grey (garbage) carts and recycling is picked up weekly. Green (organics) carts are picked up weekly from April through November, then switch to twice-monthly from November to April. The collection calendar is available for download.

What zone am I in?

A curbside collection zoning map is available for download.

My cart is damaged, lost or stolen. Can I get a replacement?

To request cart repair or report a missing cart, complete the Report a Concern form or call Waste Services at 780-874-3700, Ext 2794.

Why wasn't my cart emptied?

The placement of your cart(s) is important. If your grey and/or green cart(s) were not collected, make sure you are following the appropriate steps:

Have your carts and blue bags out by 7 a.m. on your collection day.
Place your carts so that the wheels are to the curb (facing forward)
- Place blue bags on the curbside, not boulevards or front lawns
Do not park in front of carts or blue bags until they are collected
Keep your carts and blue bags spaced one metre (an arm's length) apart. See example of cart spacing.
Ensure that the lid is fully closed. Overflowing carts not be emptied
Extra bags outside the cart will not be picked up. Loose material will not be collected
Do not overload carts. Heavy carts cannot be picked up by the truck’s mechanical arm.

Tomorrow is a holiday. Will curbside collection still occur?

Yes. Curbside collection still happens on holidays. The only exception to this rule is Christmas Day and New Year's Day. If your collection day falls on either of these holidays, place your cart appropriately on the curb one day early.

My grey cart is full, where can I put my extra garbage?

Garbage set beside the cart or overflowing from the cart will not be picked up. Additional garbage can be taken to the landfill for free, or if possible, hold onto excess garbage until the next scheduled pickup day.

My green cart is full, where can I put my extra organics?

Excess organics set beside the cart or overflowing from the cart will not be picked up. If possible, hold onto excess organics until the next scheduled pickup day, or use a backyard composter.

Not all organics are suitable for a backyard composter

Meat, fish, bones, cooked foods, pet waste, and dairy products are not suitable for a backyard composter but these materials can be placed in the green cart.

Why do my carts have an RFID tag?

RFID systems are common in the solid-waste industry, as more communities are recognizing the significant benefits. By implementing the system, the City of Lloydminster will, over time, identify opportunities to improve existing service and divert more waste from the landfill. Using RFIDs, the City of Lloydminster can also verify collection services - enhancing customer service.

Privacy

The City of Lloydminster is committed to protecting your privacy. The RFID system will collect information such as addresses and date and time of collection. This information is collected in accordance with the Local Authority Freedom of Information and Protection of Privacy Act (LAFOIP). The RFID system will not collect personal information.

If you have any questions about the collection, contact the LAFOIP Head at 780-871-8328.

Where can I find more information?

For more information, call the Operations Centre at 780-874-3700 or email curbside@lloydminster.ca.

What bin does Styrofoam go in?

Polystyrene foam, commonly called Styrofoam, is a cheap insulator for food and homes and is often used as a packing material. The City's curbside collection services cannot clean, store or transport Styrofoam for recycling.

Residents must place Styrofoam in the waste (grey) cart. Recycling (blue bags) and organics (green) carts containing Styrofoam will be in violation and will not be picked up.

Can I put an old stereo in the garbage?

No.

Electronics, among many other household items are accepted at the landfill. For a complete list of accepted items, visit Lloydminster.ca/landfill.

Why do I not get a discount for organics collection from November to April?

The waste and recycling collection fee on the utility bill already accounts for the change in collection frequency of the organics in the winter. The City of Lloydminster charges a fixed fee throughout the year for administrative efficiency.

How can I dispose of a natural Christmas tree?

From January 9-13, 2023, natural, undecorated Christmas trees will be accepted as part of curbside collection. Simply place your tree on the curbside by 7 a.m. on your collection day and the City will remove it for you.

From December 28, 2022, to January 21, 2023, natural, undecorated Christmas trees will accepted at the landfill.

Still have questions?

Email: curbside@lloydminster.ca
Phone: 780-874-3700