Community COVID-19 FAQ

The City of Lloydminster's role in the COVID-19 response is to provide factual information to the residents of Lloydminster. By declaring the State of Local Emergency, this allows the City of Lloydminster to include all orders issued under the Saskatchewan Health Act. These measures extend to all residents and businesses within city boundaries in both Alberta and Saskatchewan.

For more information, visit lloydminster.ca/COVID-19.

What is the Coronavirus?

Coronaviruses are a large family of viruses that circulate in animals including humans and may cause illness in them. Human coronaviruses are common and can range from mild illnesses such as the common cold, to severe illnesses such as Severe Acute Respiratory Syndrome Coronavirus (SARS CoV) and Middle East Respiratory Syndrome Coronavirus (MERS CoV).

Where can I find information on the City's COVID-19 response?

The City of Lloydminster is providing updates and key information at lloydminster.ca/COVID-19.

What is the maximum number of people allowed in a gathering?

The City of Lloydminster is currently under Phase 4.2 of the Re-open Saskatchewan plan, which allows for indoor or outdoor gatherings to have a maximum of 30 people. This limit applies to both Lloydminster, Alberta, and Lloydminster, Saskatchewan.

Can I defer my property taxes or utility payments?

Yes. On Monday, April 6, 2020, City Council passed the Payment Relief Option Plan, which will allow residential and non-residential property owners to defer their property taxes and/or utility payments.

Residents and businesses in a position to continue paying their property taxes and utility bills, as usual, are encouraged to do so.

Property Taxes

Lloydminster residential and commercial property owners will have until November 10, 2020, to pay their current property taxes. Tax notices will be issued in May; however, penalties for failure to pay current property taxes will not be applied until November 2020.

Taxpayers enrolled in the pre-authorized debit plan may cancel their ongoing payments and obtain a full refund of their contributions toward their current property taxes. Cancellations must occur before May 8, 2020.

Penalties are still applicable to any taxes in arrears, and all payments made must be applied to taxes in arrears first.

For more information, email taxes@lloydminster.ca.

Utility Payments

Lloydminster utility customers, both residential and commercial, say can be deferred 90 days up until September 30, 2020. Invoices will continue to be issued monthly, and any invoice issued before April 1, 2020, is not available for deferment.

During this time, there will be no water disconnections for nonpayment; however, where applicable, outstanding balances will be transferred to property taxes after 180 days.

For more information, email water@lloydminster.ca.

Other Opportunities

Business licenses will still be issued; however, business license fees will not be due until September 30, 2020.

The current penalty for accounts receivable is “Net 30” after the invoice is due. Until September 30, 2020, penalty terms will be extended to “Net 60.”

Collections

The relief options will not encompass or include those already in arrears. Collection and recovery actions will continue for outstanding accounts.

Are the City of Lloydminster's recreation and culture facilities open?

The City’s recreation and culture facilities are opening in phases. For a complete list, visit What's Open, What's Closed.

The Lloydminster Golf & Curling Centre is open. For more information, visit lgcc.ca.

The Lloydminster Cultural & Science Centre building is permanently closed. View our Virtual Programs.

What if I have a membership at a City recreation facility?

The City of Lloydminster will extend all recreation memberships from the date our facilities are reopened to the public. Currently, many facilities are opening in phases as part of the City’s efforts to slow the spread of COVID-19.

The City is unable to provide full or partial refunds for members impacted by the temporary closures.

How do COVID-19 social distancing measures impact funerals, weddings and worship services?

Due to the guidelines continuously changing, please view the respective section of the Re-open Saskatchewan plan for the appropriate guidelines.

I operate a restaurant/pub. Can I open?

All businesses must comply with the general workplace guidelines outlined in the Re-open Saskatchewan plan. There are also specific guidelines for restaurants and licensed establishments.

The Re-open Saskatchewan plan is available at Saskatchewan.ca.

I operate a bar/night club. Can I open?

All businesses must comply with the general workplace guidelines outlined in the Re-open Saskatchewan plan. There are also specific guidelines for restaurants and licensed establishments.

The Re-open Saskatchewan plan is available at Saskatchewan.ca.

I operate a business and require additional information. Where should I start?

An evolving business toolkit has been prepared that includes additional information and links to government agencies. The toolkit is available at lloydminster.ca/toolkit.

What does a state of local emergency mean?

The State of Local Emergency (SOLE) declaration grants the City of Lloydminster authority to implement response measures in addition to, or beyond those established by either the province and allows the City to ensure consistency in governance across provincial jurisdictions.

For more information, visit lloydminster.ca/state-of-local-emergency.

Are there any City buildings open?

For a complete list, visit What's Open, What's Closed.

Please contact 780-875-6184 or email info@lloydminster.ca with any questions.

How should I pay my bills?

Residents are encouraged to utilize online or mail-in payment methods at this time; however, City Hall is now open to the public.

Learn more about the available payment methods. If you have questions regarding the available payment methods, please contact 780-875-6184 during regular business hours.

Which provincial protocols are we following in Lloydminster?

For the City of Lloydminster's purposes, we will be predominantly following all orders issued under the Saskatchewan Health Act.

Are emergency services like policing and fire affected?

No. The City of Lloydminster and emergency responders have business continuity plans in place to ensure emergency response services remain available.

What financial supports are available to me?

View the financial supports available from the provincial and federal government.

If you have basic needs you can’t meet or require assistance, call 211 to be connected with social and community resources (including food) for support.

*Please note, 211 works for both Saskatchewan and Alberta residents.

On Monday, April 6, 2020, City Council approved the Payment Relief Option Plan. For details, refer to the respective headline in the FAQs.

How does COVID-19 affect curbside collection?

To ensure the safety of contractors and employees and reduce contamination, additional precautionary measures will be effective immediately:

Waste Cart (grey bin)

all contents must be bagged before being placed in the grey cart
contents must not overflow
lids must be completely closed

Organics Cart (green bin)

all food waste must be bagged in certified compostable bags

Recycling (blue or clear bag)

no tissue or medical waste is permitted (these items must be placed in the waste cart)

Failure to comply will result in a violation. A violation sticker will be placed on your cart or bag, indicating the issue. Residents must correct the error in order for the items to be collected the following week.

Can I hold a garage or yard sale?

Yes. Garage and yard sales are permitted effective July 22, 2020, with the following guidelines:

All individuals must observe gathering sizes outlined in the current Public Health Order and ensure that physical distancing can be maintained.
Additional instructions include heightened sanitation, signage that encourages distancing and advice around payment options. Sales must be held by a single household—group events are not permitted.