
Breakout Session
October 14 | 1:00 to 2:15 p.m.
Session: Sandbags, Sirens and Second-Guessing: What Really Happens to Teams Under Pressure
Returning to the Bordering on Disaster Conference stage after delivering well-received and highly rated session in 2023, Jackson Heraid brings more than 20 years of experience in emergency services, disaster response, crisis intervention and occupational mental health. His work spans frontline emergency operations, leadership, provincial crisis response, and post-secondary instruction, with a focus on the operational and psychological factors that influence responder performance and resilience.
Disasters place extraordinary demands on responders, but whether those demands build resilience or lead to lasting psychological injury often depends on the systems supporting the response. Rather than creating vulnerabilities, disasters frequently expose and amplify existing gaps in leadership, communication, logistics, role clarity, trust and operational support.
Drawing on real-world emergency and disaster examples, Jackson explores how preventable breakdowns within a response can create lasting strain for responders, even when the hazard itself is unavoidable. He demonstrates why mental health and behavioural considerations should be treated as core operational variables that directly influence performance, coordination, decision-making, and recovery—not as afterthoughts once the crisis has passed.
Attendees will leave with practical strategies for integrating psychological and behavioural considerations into emergency planning and response from the outset, helping build stronger, more resilient teams before the next disaster occurs.
